Terms & Conditions

Last updated: February 2026

1. Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Company Information

HomeHub Smart Solutions Ltd
Registered Address: Cook Way, Horsham, RH12 3US
Phone: 01403 626006
Email: [email protected]

3. Services

HomeHub Smart Solutions provides smart home technology installation services including but not limited to:

• CCTV and security systems
• Home cinema and audio visual installations
• Smart home integration and automation
• HomeHub Guardian elderly monitoring systems
• Home networking solutions

4. Quotations and Pricing

• All quotations are valid for 30 days unless otherwise stated
• Prices quoted are exclusive of VAT unless otherwise specified
• We reserve the right to amend quotations if the scope of work changes
• Additional work outside the original scope will be quoted separately

5. Payment Terms

• A deposit may be required before work commences
• Final payment is due upon completion of installation unless agreed otherwise
• We accept payment by bank transfer, debit card, or credit card
• Late payments may incur interest charges

6. Installation and Service

• Installation dates are agreed upon acceptance of quote
• We require reasonable access to the property during installation
• The customer is responsible for ensuring the property is suitable for installation
• Any required permissions (e.g., listed building consent) are the customer's responsibility
• We will leave the work area clean and tidy upon completion

7. Warranty and Guarantee

• All installations come with a workmanship guarantee
• Equipment warranties are provided by the respective manufacturers
• Warranty claims must be reported promptly
• Warranties do not cover damage caused by misuse, accidents, or third-party interference

8. Cancellation

• Cancellations must be made in writing
• Cancellation within 14 days of booking (before work commences) will receive a full refund of any deposit
• Cancellation after work has commenced may incur charges for work completed and materials ordered

9. Liability

• We maintain appropriate professional indemnity and public liability insurance
• Our liability is limited to the value of the contract
• We are not liable for any indirect or consequential losses
• Nothing in these terms excludes liability for death or personal injury caused by negligence

10. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of HomeHub Smart Solutions Ltd and is protected by copyright. You may not reproduce, distribute, or use any content without our written permission.

11. Website Use

• This website is provided for informational purposes
• We strive to keep information accurate but do not guarantee completeness
• We reserve the right to modify or discontinue the website at any time
• External links are provided for convenience and do not constitute endorsement

12. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

13. Complaints

If you have a complaint about our services, please contact us in writing. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.

16. Contact

For questions about these Terms and Conditions, please contact us:

HomeHub Smart Solutions Ltd
Cook Way, Horsham, RH12 3US
Phone: 01403 626006
Email: [email protected]