Terms of Business | HomeHub Smart Solutions

Last updated: 28 August 2026

These are the terms of business for HomeHub Smart Solutions. They apply to every quotation we give and every job we carry out, whether that is CCTV, home cinema and audio visual, smart home automation, WiFi and networking, our Guardian elderly care monitoring service, or web design. We have written them in plain English because we would rather you actually read them. Nothing in these terms takes away any right you have by law as a consumer.

1. Who We Are

HomeHub Smart Solutions is the trading name of Home Hub Smart Solutions Limited, a company registered in England and Wales under company number 15412644, incorporated on 15 January 2024. Our registered office is 88 Cook Way, Broadbridge Heath, Horsham, West Sussex, RH12 3US.

You can reach us on 01403 626006, by email at [email protected], or through our website at https://hhssuk.co.uk. We work for homeowners and small businesses in Horsham and roughly 20 miles around, in and around West Sussex.

We are not currently VAT registered, so no VAT is added to our prices. Your quotation always shows the total you pay, and if our VAT status ever changes it will not alter the price of a quotation you have already accepted.

2. Definitions

A few words we use throughout these terms:

We, us, our: Home Hub Smart Solutions Limited, trading as HomeHub Smart Solutions.
You, your: the customer named on the quotation.
Quotation: the written price and description of work we send you after a survey or enquiry.
Contract: the agreement between you and us that comes into being when you accept a quotation, made up of the quotation and these terms.
Goods or equipment: the cameras, screens, speakers, hubs, cabling, network hardware and any other physical items we supply.
Services or work: the installation, configuration, demonstration and any related work described in the quotation.
Completion: the point at which the installation described in the quotation is finished, working, and has been demonstrated to you.
Consumer: an individual buying from us wholly or mainly for personal use rather than for their trade or business.

3. Quotations and Pricing

Every job starts with a written quotation. It sets out what we will supply, what we will do, and the total price.

Each quotation shows a validity date, typically around 30 days from the date it is issued. After that date we may need to requote, because equipment prices change.
The price includes the equipment listed, installation, configuration, and a full demonstration of the finished system, so you know how to use what you have paid for before we leave.
We are not currently VAT registered, so no VAT is added to any price we quote or invoice.
The price covers the work described in the quotation. If you ask for something extra, or something unexpected turns up on site, we deal with that under section 9 (Variations and Additional Work). We never just do extra work and bill you for it.

4. Site Surveys

We offer a free site survey before quoting. There is no charge and no obligation. At the survey we look at things like mounting positions, cable routes, power, WiFi coverage and signal, and we talk through what you want the system to do.

Our survey and quotation are based on what we can reasonably see and what you tell us. We cannot see inside walls, under floors or above ceilings, so if hidden problems come to light during installation (for example unexpected pipework, old wiring or inaccessible voids) we will stop, explain the situation, and agree a way forward with you before doing anything that costs more. That process is covered in section 9.

5. Accepting a Quotation and When a Contract Is Formed

You can accept a quotation online through the secure link we send you (hosted at app.hhssuk.co.uk) or in writing, for example by email. A contract between you and us is formed when you accept the quotation. We will then issue the deposit invoice and agree an installation date with you.

Because we usually agree contracts at your home or by email, phone or online rather than at business premises of ours, you will normally have a 14-day right to cancel. The cancellation information in section 10, together with the model cancellation form at the end of that section, is provided with every quotation, before you accept, and we confirm the contract by email once you do.

6. Deposits and Payment

Before installation we issue a deposit invoice, typically for about a third of the total price. Paying the deposit secures your equipment and your installation date.
The balance is invoiced on completion, with the due date shown on the invoice.
You can pay by card through the secure Stripe payment link on your invoice. We accept Visa, Mastercard, American Express, Apple Pay and Google Pay, or you can pay by any other method shown on the invoice.
Card payments are processed by Stripe. We never see or store your full card number.
If an invoice is not paid by its due date, we will get in touch first, because most late payments are simple oversights. If it remains unpaid after a reminder, we may pause any remaining work or support until it is settled. We would much rather talk to you than do that, so if you are having difficulty paying, tell us and we will try to help.

7. Our Obligations and Standard of Work

Under the Consumer Rights Act 2015 we must carry out our services with reasonable care and skill, and any goods we supply must be as described, of satisfactory quality and fit for their purpose. We take those duties seriously, and these terms do not reduce them in any way.

In practice, that means we will:

install your system properly, safely and to a good professional standard;
supply the equipment listed in your quotation, or an equivalent or better model agreed with you first if the listed one is unavailable;
configure everything so it works as described before we leave;
give you a full demonstration and a proper handover, including the passwords and sign-in details you need;
tidy up after ourselves, remove our waste, and make good around our work. Minor cosmetic finishing, such as touch-up painting or redecoration along cable routes, is not included unless your quotation says it is.

If our service falls short of the standard the law requires, you can require us to redo the relevant work at no cost to you within a reasonable time. If that is impossible, or we fail to do it within a reasonable time and without significant inconvenience to you, you can claim an appropriate price reduction. If goods we supply are faulty or not as described, you may be entitled to reject them for a full refund within 30 days, or to a repair or replacement and, if that fails, a price reduction or final rejection. All of this is on top of, not instead of, our 12-month workmanship guarantee in section 12.

8. Your Obligations

To let us do the job properly, we ask you to:

give us reasonable access to the property on the agreed dates, with someone available who can make decisions about the work;
make sure there is a working mains electricity supply and, where the system needs it, a working internet connection;
tell us anything you know about the property that could affect the work, such as hidden pipes or cables, asbestos, or structural issues;
make decisions we need from you, such as final camera positions, speaker locations or where equipment should live, and accept that positions you choose are your choice;
obtain any permissions that are yours to obtain, such as a landlord's consent, listed building consent or planning permission where required;
clear reasonable working space around the installation areas and keep children and pets away from tools and open cabling while we work.

If we cannot start or finish because access or power is not available as agreed, we may need to rebook the work, but we will always talk to you first.

9. Variations and Additional Work

Sometimes the job changes: you might ask for an extra camera once you see the system taking shape, or we might uncover something during installation that needs dealing with. Either way, the rule is the same. Any additional work, and any additional cost, is agreed with you before it is carried out. Wherever practical we will confirm the change and the price in writing, and the change becomes part of the contract once you agree it. If you decide not to go ahead with an addition, we simply complete the original quoted work.

10. Your Right to Cancel

If you are a consumer and your contract with us was agreed away from business premises of ours (for example at your home) or at a distance (by phone, email or online), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days without giving any reason. In practice this covers almost every contract we make.

The 14 days run from the day after the contract is made or, where the contract includes goods delivered to you, from the day after you receive the goods.
To cancel, just tell us clearly in writing before the 14 days are up, by email to [email protected] or by letter to our registered office. You can use the model cancellation form below, but you do not have to; a plain statement that you wish to cancel is enough.
If you cancel, we will refund what you have paid within 14 days of the day you tell us you are cancelling, using the same payment method you used. Where equipment has already been delivered and needs to come back to us, we may hold the refund until we receive it back or you send us proof of posting.
If equipment has been delivered but not installed, you are responsible for returning it to us and for the direct cost of doing so, unless it is faulty.
If you want us to start work within the 14-day period, you need to expressly request that in a durable form, for example by email or by confirming it when you accept your quotation online, and we will keep a copy of your request. If you then cancel after work has started, you pay a fair amount for the work done and materials used up to the point of cancellation, worked out in proportion to the total price.
If the work is fully completed within the 14 days at your express request, and you acknowledged that completing it would end your right to cancel, the cancellation right is lost once the work is done.
The right to cancel does not apply to goods made to your specification or clearly personalised, and it does not cover goods that have become inseparably mixed with your property, such as cabling buried in walls or plastered over. Equipment that can be removed without damage, such as cameras, screens, speakers and hubs, can still be returned if you cancel, though where you asked us to start early we may charge a fair amount for installation work already done.

If you need to cancel or postpone after the 14 days have passed, contact us as soon as you can. We will be fair: we only look to recover the cost of work already done and any materials ordered for your job that we cannot return or reuse.

Model cancellation form

To: Home Hub Smart Solutions Limited, 88 Cook Way, Broadbridge Heath, Horsham, West Sussex, RH12 3US (email: [email protected]).

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods / for the supply of the following service: [describe the goods or service]. Ordered on / received on: [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Signature of consumer(s) (only if this form is notified on paper): [signature]. Date: [date].

11. Delays and Matters Outside Our Control

We will do our best to keep to the installation dates we agree with you, and we will tell you promptly if anything changes. Occasionally things happen that are genuinely outside our control, such as severe weather, supplier or courier delays, illness, or problems with access to the property. If that happens we will let you know as soon as we can, offer you the earliest new date available, and pick the job up without extra charge for the delay itself. We are not responsible for losses caused by delays that are outside our reasonable control, but your legal rights, including your right to cancel if a delay becomes unreasonable, are not affected.

12. Workmanship Guarantee and Manufacturer Warranties

Every installation comes with our 12-month workmanship guarantee, running from completion. If something we installed stops working within that period because of the way we installed or configured it, we will come back and put it right at no cost to you.

If any product we supplied develops a fault, your legal rights are against us as the seller, and you can come straight to us. Many products also carry a manufacturer's warranty on top of those rights, and we will help you use it where that is the quickest route to a fix.

To be straight with you about what the guarantee does not cover:

damage caused by misuse, accident, neglect or unauthorised modification;
faults caused by someone else interfering with the installation, including other trades moving or reconnecting equipment;
changes you or others make to settings, networks or passwords that stop the system working;
damage from power surges, lightning or flooding;
fair wear and tear, and consumables such as batteries.

Please report any problem promptly so we can deal with it while it is small. The guarantee is in addition to your statutory rights under the Consumer Rights Act 2015 and does not replace or reduce them.

13. Ongoing Services

Where your quotation includes an ongoing service, such as Guardian monitoring or website hosting, the quotation will state the recurring price, any minimum term, and how the service renews. After any minimum term you can end an ongoing service at any time by giving us 30 days' notice, and we will refund any period you have paid for but not received.

14. Ownership of Goods and Risk

Equipment remains our property until it has been paid for in full. Responsibility for looking after it (what lawyers call risk) passes to you when you, or someone you have asked to take delivery, take physical possession of it, for example when we hand it to you or install it at your home. From that point, please treat installed and delivered equipment as part of your home for insurance purposes. Once your final invoice is paid, everything we have supplied is yours outright.

15. Liability and Insurance

We carry public and products liability insurance with a limit of £1,000,000, underwritten by Hiscox and arranged through Tradesman Saver, policy number HOME50TR01. A copy of the certificate is available on request.

If we damage your property or possessions through our own fault, we will repair the damage or pay the cost of putting it right. That is what our insurance is for, and it is not subject to any cap. For other losses, our total liability to you under a contract is limited to the price you paid for that job, and we are not responsible for losses that neither of us could reasonably have foreseen when the contract was made.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude. If you are a consumer, nothing in these terms reduces your statutory rights, including your rights under the Consumer Rights Act 2015.

16. CCTV and Your Data Protection Responsibilities

When we install a CCTV system, you own it and you control the footage it records. We do not have access to your recordings unless you choose to give it to us, for example while we help with support.

As the owner of a CCTV system you have your own responsibilities under data protection law, particularly if your cameras capture areas beyond your own property boundary, such as the pavement or a neighbour's garden. In broad terms you should use the system for a genuine purpose such as home security, position cameras thoughtfully, tell people recording is happening where the law requires signage, keep footage secure, and not keep it longer than you need. At handover we provide plain-English data protection guidance for CCTV owners, and the Information Commissioner's Office publishes guidance for households at ico.org.uk. We will position cameras with these responsibilities in mind and flag anything we think could cause you a problem, but complying with the rules for the system's day-to-day use is yours to do as its owner.

17. Complaints

If something is not right, tell us. Call 01403 626006 or email [email protected], and if you want to make a formal complaint, put it in writing to Home Hub Smart Solutions Limited, 88 Cook Way, Broadbridge Heath, Horsham, West Sussex, RH12 3US. We will acknowledge a written complaint promptly, tell you who is dealing with it, and keep you updated until it is resolved. We are a small local business and our reputation is everything to us, so we will always try to put things right quickly and fairly.

If we cannot resolve your complaint between us, we will write to you with the name and website address of a certified alternative dispute resolution provider and tell you whether we are prepared to use it. You can also bring a claim in the small claims court. Details of how we handle your personal information are in our Privacy Policy.

18. Governing Law

These terms and any contract between us are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute, except that if you are a consumer living in Scotland or Northern Ireland you may also bring proceedings in your local courts. If you are a consumer, this does not affect any protection you have under the law of the part of the United Kingdom where you live.

19. Changes to These Terms

We may update these terms from time to time, and the version on this page with the latest date is the current one. The terms that apply to your job are the ones in force on the day your contract was formed, so a later change never rewrites an agreement we have already made with you. If you have any questions about these terms, call us on 01403 626006 or email [email protected].