Privacy Policy.

Welcome to the serious-but-important bit: our Privacy Policy. 

We take your privacy as seriously as we take our tea (and that’s saying something). Here, we’ll explain what data we collect, why we collect it, and how it helps us make your experience better.

We promise:

  • No sneaky stuff.
  • No sharing your data with people you wouldn’t want to have it.
  • Just clear and honest information about how we use your details.

Want the juicy details? Keep reading.

Effective Date: 07/12/2024

HomeHub Smart Solutions ("We", "Us", "Our") is committed to protecting and respecting Your privacy. This policy explains how We collect, use, and protect Your personal information in accordance with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal information:
1.1 Personal Information You Provide Directly:

  • Name, address, email address, phone number, and payment details.
  • Details provided when filling out forms on Our website, placing orders, or contacting Us.

1.2 Information We Collect Automatically:

  • IP address, browser type, and information about Your visits to Our website (e.g., pages viewed and time spent).
  • Cookies and tracking technologies to improve website functionality.

1.3 Information From Third Parties:

  • Publicly available information or data provided by third parties (e.g., payment processors).

2. How We Use Your Information

We use Your information to:
2.1 Provide and improve Our Services, including fulfilling orders, processing payments, and delivering Goods.
2.2 Respond to Your enquiries and provide customer support.
2.3 Send You marketing communications (with Your consent).
2.4 Comply with legal obligations, such as tax and accounting requirements.
2.5 Enhance the security of Our website and prevent fraud.

3. Legal Basis for Processing

Under the UK GDPR, We process Your personal data based on the following lawful grounds:
3.1 Contractual Necessity: To fulfil a contract with You or take steps to enter into one.
3.2 Consent: For marketing communications or where You have explicitly agreed to data processing.
3.3 Legal Obligation: To comply with legal requirements.
3.4 Legitimate Interests: To improve Our Services, safeguard Our business, and understand customer needs.

4. Sharing Your Information

We may share Your personal information with:
4.1 Service Providers: For payment processing, IT support, and delivery services.
4.2 Legal and Regulatory Authorities: To comply with legal obligations or protect Our rights.
4.3 Third Parties in Business Transfers: If We sell or merge parts of Our business, Your data may be transferred to new owners.

5. Data Retention

We will only retain Your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  • Customer Data

    • Retention Period: 6 years after the last transaction.
    • Reason: To comply with UK tax laws and provide customer support.

  • Payment Data

    • Retention Period: 6 years after the transaction.
    • Reason: To comply with financial regulations and resolve potential disputes.

  • Marketing Preferences

    • Retention Period: Until the customer opts out.
    • Reason: Retained as long as valid consent is provided.

  • Website Analytics Data (e.g., cookies, IP addresses)

    • Retention Period: 26 months.
    • Reason: To analyze user trends while limiting identifiable data storage.

  • Employment Records (if applicable)

    • Retention Period: 6 years after employment ends.
    • Reason: To comply with employment laws and manage HR matters.

  • Supplier and Contractor Data

    • Retention Period: 6 years after the end of the contract.
    • Reason: To manage contracts and address potential disputes.

  • Warranty Data

    • Retention Period: 12 months after the warranty expires.
    • Reason: To address post-warranty queries or disputes.

  • CCTV Data (if applicable)

    • Retention Period: 30 days unless required for an investigation.
    • Reason: To align with data minimization principles under UK GDPR.
  •  

6. Your Rights

Under the UK GDPR, You have the following rights:
6.1 Right to Access: Request a copy of Your personal data.
6.2 Right to Rectification: Correct inaccurate or incomplete data.
6.3 Right to Erasure: Request the deletion of Your data under certain circumstances.
6.4 Right to Restrict Processing: Limit how We process Your data.
6.5 Right to Data Portability: Receive Your data in a structured, machine-readable format.
6.6 Right to Object: Object to data processing for direct marketing or other legitimate interests.
6.7 Right to Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise Your rights, contact Us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies to enhance Your browsing experience. For detailed information, refer to Our Cookie Policy.

8. Data Security

We take reasonable measures to protect Your personal data from loss, misuse, and unauthorized access, including:

  • Encryption of sensitive data.
  • Regular security audits.
  • Access controls to limit who can access Your data.

9. International Transfers

We may transfer Your personal data to third-party service providers outside the UK. When doing so, We ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK government.

10. Marketing Communications

With Your consent, We may send You marketing communications about Our products and services. You can opt-out of receiving these communications at any time by clicking the "unsubscribe" link in Our emails or contacting Us directly.

11. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with the updated effective date. We encourage You to review this policy regularly.

12. Contact Us

If You have any questions about this policy or wish to exercise Your data rights, please contact Us: